Audio System Design & Technical Support Specialist

Audio System Design & Technical Support Specialist

About the Company

Jands Pty Ltd is one of Australia's largest distributors and manufacturers of professional audio, lighting and staging products, with an impressive portfolio of quality international and local brands.

With an enviable reputation for providing innovative audio, lighting and staging solutions, there is an immediate need to increase our base of technical specialists in our Port Melbourne branch, with this newly created role.

Job the Role

We are looking for an enthusiastic Audio System Design & Technical Support Specialist to provide pre-sales engineering support, design and documentation to internal and external clients, along with 2nd tier technical support to Jands customers.

Key duties and responsibilities of the Audio System Design & Technical Support Specialist include (but are not limited to):

  • preparing accurate and thorough audio systems designs to meet customer requirements within specified timeframes, in consultation with relevant stakeholders;
  • maintaining current and accurate project log detailing current status of projects; and,
  • responding to client/customer 2nd tier support requests promptly and in a professional manner. 

Skills and experience

To be considered for this position applicants must meet the essential criteria listed below.

  • Broad industry experience in the design, installation, commissioning and troubleshooting of professional AV and control systems in applications such as corporate, education and live production etc.
  • A comprehensive understanding of the requirements and operation of modern sound systems including system operation.
  • A good understanding of IT as it applies to modern AV and control systems.
  • Experience with Acoustic Design / simulation packages (EASE preferred).
  • Excellent interpersonal skills coupled with the ability to negotiate and communicate (in writing and verbally) with all levels of stakeholders, both internal and external.

It would be an advantage to possess one or more of the following desirable selection criteria.

  • Tertiary qualification in audio system design/acoustics etc.
  • Experience with 3D CAD packages (Vectorworks preferred).
  • Experience using CRM systems (Salesforce preferred).

Aboriginal & Torres Strait Islanders are encouraged to apply.

To apply for this dynamic position, applicants should forward a cover letter addressing the selection criteria above, along with their resume to Human Resources.


Human Resources Department
Locked Bag 15, Mascot, NSW, 1460
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