Jands Service Department

The Jands Service Department can repair, service, and upgrade Jands manufactured and distributed products. We are also a source for spare parts and repair advice.

Planning to visit the Service Department?

It is highly recommended that you contact the Service Department before your intended visit. This way, we can issue you a job number for your repair, and you can simply drop your repair off at our goods inwards spot, and immediately be on your way. We can prepare your spare parts order, which will be ready for collection when you arrive. We can locate your completed repair before you arrive, meaning you don’t need to wait around whilst it is located. When you advise us of your intended visit, it will save your valuable time.If you arrive without contacting us first, you may be subject to lengthy delays, as you will be required to complete a service request form and wait for a job number to be issued. If you require spare parts, without prior notice, searching for parts both on the computer and in the warehouse make take quite some time to complete. We can also locate your complete repair, which can take some time to locate if we have no notice.

The Service Department operates from Monday to Friday between the hours of 8.30am and 5.00pm
Booking your item in for service or repair:

You must obtain a “Call / Return Number” to have your equipment serviced or repaired. Equipment which arrives without a call number will experience significant delays and may be returned unrepaired if insufficient information is supplied.

Checking on your service or repair:

When calling to check on a service or repair, please ensure you have the following information at hand:

  • Your Call / Repair Number
  • Product Details: Brand and Model

Without this information, it can be very difficult and time consuming to search for your job to be able to advise you of the progress.

Head Office Location
40 Kent Rd Mascot NSW Australia, 2020