Service & Repairs FAQs

How do I contact someone in the Service Department?

Phone: (02) 9582 0909
Fax: (02) 9582 0950
To obtain a Call / Repair Number please email: repairs@jands.com.au
If you have a question or require advice from the Service Department please email service-web@jands.com.au 
To contact our Spare Parts Department please email spareparts@jands.com.au

 

Where do I send my goods?

Jands Service
Building C, 40 Kent Road
Mascot NSW 2020

All returning goods MUST include a Call / Repair Number.

 

Where can I find a part number for what I want to order?

Look it up in the Spare Parts Price List here.

 

What do I do if my goods were damaged during shipping?

Please contact the Customer Service Department on (02) 9582 0909 or email cst@jands.com.au as soon as the damanged goods are received. If package looks damaged then this must be noted on the consignment note.

 

What do I do if I did not receive anything?

Please contact the Customer Service Department on (02) 9582 0909 or email cst@jands.com.au and quote the Call Number and verify delivery address. All goods are shipped via courier and consignments can be tracked.

 

How do I return a defective product or part for repair or replacement?

Please call (02) 9582 0909 or email repairs@jands.com.au and we will issue you with a Call / Repair Number BEFORE sending your goods.

Once you have obtained a Call / Repair number, return your defective goods to:

Jands Service
Building C, 40 Kent Road
Mascot NSW 2020

Please clearly label the Call / Repair Number on the outside of the parcel.

Return goods to Jands via courier, Australia Post, or deliver the goods yourself. If using Australia Post we suggest you use registered mail, which means that should it go missing in transit, you will then have a number to trace your parcel.

Important Information

- Do not ship any accessories with your repair unless they are vital to the demonstration of the fault or operation of the unit. We do not require power or audio leads to be shipped with the product.

- If possible, prior to shipping, save any files, shows, designs etc. related to software operated products. It is likely that during the repair and testing process the item will have to be reset to a default state. In the case of BSS BLU products it is recommended to send or email a copy of the design file to the service department for reloading and testing.


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