About The Jands Service Department
The activities of the Jands Service Department involve the repair, servicing, and upgrading of Jands supplied products. It is also a source for spare parts and repair advice. We Provide:
- Warranty repairs and maintenance of all imported and manufactured products sold in Australia by Jands.
- Speaker reconing, VARI*LITE® rebuilds & maintenance, repair of lighting equipment, onsite maintenance and repair of staging, lighting and audio equipment.
- Spare parts for imported and manufactured products sold in Australia by Jands.
The Service Department operates from Monday to Friday between the hours of 8.00am and 5.30pm.
The Service Department contacts are the Service Manager, Service Administrator, Spare Parts Administrator, and Service Technicians.
The Service Department is a Danger Area with high voltages often exposed. People without business in the area will be asked to leave. Visitors are generally not permitted beyond the reception area for safety reasons.
Any reasonable request for our expertise and services is not to be refused.
Manufacturer Certified Services
JBL - Speaker Reconing. Factory certified.
Shure - The only factory authorised repair centre, in Australia, for Shure RF products.
Crown - Factory trained technicians perform all repairs.
Soundcraft - Repair and rebuild of consoles.
VARI*LITE - Service and maintenance for VL1000, VL2000 and VL3000 equipment.
ETC - All repair work for ETC and Jands products.
Booking your item in for service or repair
You must obtain a “Call / Return Number” to have your equipment serviced or repaired. Equipment which arrives without a call number will experience significant delays and may be returned unrepaired if insufficient information is supplied.
Click Here to find out how to obtain a Call / Repair Number.
Checking on your service or repair
When calling to check on a service or repair, please ensure you have the following information at hand:
Your Call / Repair Number
Product Details: Brand and Model
Contact Details
Jands Service
Building C, 40 Kent Road
Mascot NSW 2020
Phone: (02) 9582 0909
Fax: (02) 9582 0950
Email Service & Repairs: service@jands.com.au
Email Spare Parts: spareparts@jands.com.au
