Fees & Charges
The minimum charge for out of warranty repairs is $112.50, irrelevant of if you wish to go ahead with the repair. The minimum repair cost is equivalent to one hour’s labour, which covers time required to assess and quote (where we do not have a fixed price service fee) your repair. The minimum charge will be absorbed into the total repair cost if you proceed with the repair.
For customers without a Jands account, please contact us on 02 9582 0909 with your credit card details, or for our banking details.
- Labour Rate = $112.50 per hour.
- On-Site charges: Call out fee $240.00, plus labour rate from $140.00 per hour
- Immediate Assessment Fee = $200.00
(For jobs requiring immediate attention upon arrival) - Express Assessment Fee = $100.00
(For jobs requiring attention within 24 hours of arrival) - Minimum Spare Parts Order = $33.00
- Holding Fee = $5.50 per day
(This fee will only apply if the item has not been collected after 5 days from notification of completion of job.) - Investigation Fee = $112.50
(This fee will only apply if job arrives by courier without any paperwork or information regarding the fault, or who the item belongs to.) - Cleaning Fee = $56.25
(This fee will only apply if item has foreign bodies or is excessively dusty or dirty.) - Return Shipping Costs:
- 3-5kg Overnight Delivery $16.50
- Over 5kg Road Freight Charges to be calculated upon shipment of goods.
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Certain products that are beyond their warranty period can be repaired for a Fixed Price Service Fee. Click here to view the list of items repaired under this schedule.
All prices include GST.
Payment Methods
If your product is out of warranty, please confirm your payment method upon logging your service call. We will not attempt a repair unless we receive a valid payment method beforehand.
- Account for customers who hold accounts with Jands. Please include a Purchase Order with the name of the main contact for the item if your Accounts Payable requires a Purchase Order on invoices.
- Cash (for customers who visit the Service Department only)
- Cheque
- Credit Cards
- Visa
- Mastercard
- American Express (subject to a 3.5% surcharge)
- For Government Departments, a valid copy of a Purchase Order with the name of the main contact for the item is required.
- If you are a cash customer, and you require an onsite service call, your pre-payment is required before we can attend your site.
