Service and Repairs

The Jands service network can repair, service, and upgrade Jands manufactured and distributed products. We are also a source for spare parts and repair advice.

Jands Authorised Service Centers

Jands service centers are located throughout the country. Please search for your local service center that specialises in the brand of your product below.

Planning to visit the Jands Mascot Service Department?

It is recommended that you contact the Service Department before your intended visit. This way, we can issue you a Service Number for your repair, and you can simply drop your repair off and be on your way. We can prepare your spare parts order, which will be ready for collection when you arrive. We can locate your completed repair before you arrive, meaning you don’t need to wait around whilst it is located. When you advise us of your intended visit, it will save your valuable time. If you arrive without contacting us first, you may be subject to lengthy delays as you will be required to complete a service request form and wait for a Service number to be issued. If you require spare parts, please ensure you have a Sales Order number and confirmation that the order is ready.

The Service Department operates from Monday to Friday between the hours of 8.30am and 5.00pm

You must obtain a “Service Number” to have your equipment serviced or repaired. Equipment which arrives without a Service Number will experience significant delays and may be returned unrepaired if insufficient information is supplied.

Spare Parts enquiry or order? Please CLICK HERE and select "Spare Parts" from the drop down menu.

Enquiring about an existing repair? Please CLICK HERE and select "Repair Enquiry" from the drop down menu.