Jands Warranty

Product Warranty Registration

Used correctly, your equipment should perform faultlessly for many years. However in the event that the product should fail during the course of normal operation it is backed by a full parts and labour warranty.

WARRANTY AGAINST DEFECTS

Thank you for choosing a Jands Manufactured or Jands Imported product. We take pride in our products and offer to consumers who purchase our products the following warranty. We request that you complete and return the enclosed warranty card to us within 30 days of purchase. Failure to return a fully complete warranty card may invalidate your warranty.

This Warranty against Defects is provided in addition to other rights and remedies that you may have at law

THE WARRANTY

Subject to ‘Exclusions and Limitations’ as set out below, we warrant to you that if you are a consumer who purchases products within Australia, from us or one of our authorised dealers, that they will not contain defects which are a result of faulty manufacturer workmanship or materials. This warranty subsists for the period listed below on new products from the date of purchase and covers the following brands.



Brand Warranty Period
Ampetronic 5 Years
Anolis 5 Years
Apart Audio 2 Years
Aveo Systems 5 Years
Biamp 5 Years
3 Years (CM1-6W, CM1-6WS, Vocia MS-1, Vocia TTS-1 and TTS-1nc)
2 Years (Devio CR-1T, Devio CR-1C, Devio DTM-1, Devio DCM-1, Vocia MS-1e, Vocia TTS-1e and TTS-1nce)
Cambridge Sound Management 5 Years
Cerwin-Vega 3 Years
Chroma-Q 2 Years
Clear-Com 2 Years
Community Professional Loudspeakers 5 Years (All C SERIES, D SERIES, E SERIES, I SERIES, L SERIES, T SERIES, R SERIES, V SERIES, and W SERIES Loudspeaker Systems, all HORNS and all MOUNTING KITS)
4 Years (ALC amplified loudspeaker controllers)
15 Years (Loudspeaker enclosures of all  R SERIES and W SERIES loudspeakers, and any loudspeaker enclosure (cabinet) constructed entirely of PolyGlas™)
New loudspeakers and compression drivers sold individually are warranted for two (2) years. Loudspeakers and compression drivers sold
as replacement parts, not installed in Community loudspeaker systems, are covered by
this limited warranty for a period of ninety (90) days
Digital Audio Labs 2 Years
Dynacord All Bosch, Dynacord and Electro-Voice service and repairs are carried out by Silicon Heaven.
Ph: +61 (2) 8883 3167
Electro-Voice
ETC 2 Years
1 Year (Smart Products)
5 Years (Unison Mosaic, Echo and LED Fixtures)
10 Years (LED Array only within LED Fixtures*)
Furman 2 Years
GDS 2 Years
HRT 5 Years
Jands 2 Years
KRK 3 Years (Powered & Passive Monitors)
1 Year (Other items)
L-Acoustics 5 Years (Products purchased after January 1st, 2013)
Movecat 2 Years
Pathway 2 Years
Pioneer DJ 1 Year
RF Venue 2 Years
Robe 2 Years
Stanton 1 Year
Shure 2 Years
Ushio 2 Years
*Covers LED failure only, does not cover lumen maintenance (L70) or colour maintenance.

The warranty applies to the purchaser of the product and any person whom the title to, or property in the product is transferred during the warranty period. For the avoidance of doubt, the warranty subsists for the listed period from the date of purchase irrespective of whether the title or property in the product is transferred to another person.

EXCLUSIONS AND LIMITATIONS

No Warranty against Defects is offered and we will not be liable for defects which are a result of:
• damage of loss caused by factors beyond our control;
• any product which has not been maintained according to the owner’s manual or any care or maintenance
instructions provided with the product;
• any alterations or repairs to the product which are not performed by us;
• any and all shipping costs associated with returning the product to us pursuant to this warranty;
• damage or loss to the product caused whilst the product is shipped or delivered to or from us or the Jands
Authorised Service Centre;
• damage or defects caused to the product due to unusual or non-recommended use of the product;
• parts or components not manufactured or supplied by us;
• any service costs in connection with normal or regular maintenance of the product;
• any damage or loss caused by dirt, abrasions, moisture, rust, corrosion or other similar conditions;
• any damage or loss arising from electromagnetic or electrical interferences, deficiency, excess or surge of
electrical supply, air conditioning or humidity; and
• any damage or loss resulting from the use of incorrect mains voltage as detailed on the product or in the
owner’s manual or care instructions.
• damage caused by airline or freight company mishandling during the general use of this product. Should the
airlines or another carrier damage your product, a claim should immediately be filed with the carrier. Most
carriers offer insurance against loss or damage. Jands are happy to assist you file your claim by providing
cost information on parts, repair, and replacement.

We will not be liable for any special, indirect, consequential or economic loss or damage or loss of profits
(in contract or tort or arising from any other cause of action) suffered by you or any other person resulting from any act or omission by us.

TOTAL LIABILITY

Our total liability in respect of this Warranty against Defects is limited, at our option to,
• the replacement of the goods; or
• the repair of the goods.

MAKING A CLAIM

Any claim made under this warranty must be made by contacting us, either by telephone or by post, within the warranty period which commences from the date of purchase and providing us with details of the defect and evidence of purchase.

We will provide you with the details of the nearest Jands Authorised Warranty Service Centre. When making
a claim under this warranty you are required (at your expense) to return the product to the Jands Authorised
Warranty Service Centre and to collect it. When the product is delivered to the Jands Authorised Warranty
Service Centre you are required to provide us with proof of purchase which details the purchase date and
product serial number.

Upon delivery to the Jands Authorised Warranty Service Centre Jands will organise for the product to be
assessed to determine if the fault or problem is covered by this warranty. Jands will advise you by telephone,
email or in writing whether the fault is covered by this warranty. Any and all faults covered by this warranty
will be scheduled and undertaken within a reasonable period of time, depending upon the availability of
replacement parts, components and appropriate persons to undertake the work.

STATUTORY GUARANTEES

This Warranty against Defects is provided in addition to other rights and remedies that you have at law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For further detail on your rights under the Australian Consumer Law please refer to our terms and conditions of sale.

If you have any questions in relation to this warranty, please contact us.

REGISTER YOUR WARRANTY HERE: